Happy Residents

/Happy Residents
Happy Residents 2018-02-19T17:29:38+00:00

Unbelievable, these guys rock. Feel so good about the new appliances and the guys were great. Wessex is awesome. Thank you.

Bryan, 3002 Heathrow

I have been a resident of the Wessex Apartment Complex for 17 years. I chose Wessex and have stayed because of the many amenities and professional management staff. I highly recommend living at Wessex. This is a very friendly and secure complex to live in. Hope to see you moving in soon.

Wessex Resident, 2901 Wessex

Thank you for always coming through with prompt and good maintenance work. You are right on the ball. Nice to live somewhere that problems are fixed so quickly! Thanks.

Jeanine, 3109 Turnberry

Tyler did a great job! He always removes his shoes before coming into our apartment. He does the repair and cleans up afterwards.

Barbara, 2803 Heathrow

I want to put in a good word for the guy (his name is Tyler, I think?) that came to fix our AC. He was polite, arrived immediately, and fixed the problem very quickly. Great work.

Wessex Resident, 3132 Briarhaven

Many thanks for your hard work to keep Wessex the best in Ames ūüôā

H.H., 2911 Charlotte

Wessex is always prompt with maintenance requests and I’ve never had a problem with any maintenance that was done in my apartment. I appreciated the job that the staff at Wessex does and really like living here. If my job (contract) works out I hope to be back for a 6th year as a resident! Thank you!

Paul, 3132 Briarhaven

Thank you so much for the prompt and efficient service for my maintenance requests. I thought it might have been a couple of days before it might have been fixed but I reported it at night and the next day after I got back from work it was fixed. Your services are top notch! Thanks again.

Jarrod, 2917 Heathrow

All of my experiences with the maintenance men have been great, they get the problem fixed very quickly and they’re respectful and do great work.

Jacob, 2826 Heathrow

Bruce and Dave removed the washer and dryer before the new appliances were to be delivered. At the time they and Tyler were able to resolve problems with the water supply valves although the problem arose again before the appliances could be installed the following Monday. Tyler was able to provide a fix and he, Bruce and Dave completed the installation that same morning. The laundry room floor was left clean and dry.

Betty, 3132 Briarhaven

I was greatly surprised when I came home for lunch that I not only got a new dishwasher but also a new stove, microwave, and refrigerator too. Had I known that, I would have cleaned off my fridge and emptied out my stove storage area, but the maintenance people did all of that. Most things were cleaned up too. Good job.

Stacie, 3110 Turnberry

 Maintenance Support Surveys

Hear What Our Residents Are Saying

We know how important a well-maintained property is to our residents.¬† Every company says they provide “exceptional maintenance” but it can be hard to tell.¬† That’s why we made our maintenance and move in surveys public so you can get an accurate sense of our dedication to exceptional resident support. Real-time uncensored feedback directly from our residents, updated weekly.

At the end of every maintenance work ticket completion we ask our residents 4 simple questions:

  1. How satisfied are you with the overall experience?
  2. Has the issue been resolved completely?
  3. Was the work completed in a timely manner?
  4. Any additional feedback?

These are the 10 most recent unedited survey responses:

Updated Weekly. Last Update: 02/19/2018

Average Response Rate

4.8/5
  1. 1. How satisfied are you with the overall experience?
    5
  2. 2. Has the issue been resolved completely?
    Yes
  3. 3. Was the work completed in a timely manner?
    Yes
  4. 4. Any additional feedback?
    Maintenance was completed much faster than I expected. The staff was friendly and efficient. Thank you!
  1. 1. How satisfied are you with the overall experience?
    5
  2. 2. Has the issue been resolved completely?
    Yes
  3. 3. Was the work completed in a timely manner?
    Yes
  4. 4. Any additional feedback?
    Excellent customer service. Very quick response, very polite, and very helpful with anything.
  1. 1. How satisfied are you with the overall experience?
    5
  2. 2. Has the issue been resolved completely?
    Yes
  3. 3. Was the work completed in a timely manner?
    Yes
  4. 4. Any additional feedback?
    Thanks as always. Much appreciated.
  1. 1. How satisfied are you with the overall experience?
    5
  2. 2. Has the issue been resolved completely?
    No
  3. 3. Was the work completed in a timely manner?
    Yes
  4. 4. Any additional feedback?
    Tyler does a good job of communicating ! I look forward to the replacement light. Thank you
  1. 1. How satisfied are you with the overall experience?
    5
  2. 2. Has the issue been resolved completely?
    Yes
  3. 3. Was the work completed in a timely manner?
    Yes
  4. 4. Any additional feedback?
    The maintenance was completed in less than an hour after I submitted the request. Thanks Tyler.
  1. 1. How satisfied are you with the overall experience?
    5
  2. 2. Has the issue been resolved completely?
    Yes
  3. 3. Was the work completed in a timely manner?
    Yes
  4. 4. Any additional feedback?
    Thank you to the maintenance for making sure my escape artist cat stayed in the bedroom. I appreciate having the new fire alarms.
  1. 1. How satisfied are you with the overall experience?
    5
  2. 2. Has the issue been resolved completely?
    Yes
  3. 3. Was the work completed in a timely manner?
    Yes
  4. 4. Any additional feedback?
    I do have additional concern regarding the air leaks at bottom of both doors but in conversation with Bruce he thought he might be able to help by raising the bottom door plate. I told him I will bring up this issue later when it is warmer. I thank Bruce for his help with the problem of the trim coming up. He and Dave and Tyler have always been kind and helpful in any problem we have.
  1. 1. How satisfied are you with the overall experience?
    5
  2. 2. Has the issue been resolved completely?
    Yes
  3. 3. Was the work completed in a timely manner?
    Yes
  4. 4. Any additional feedback?
    ALWAYS impressed with Wessex maintenance!!I
  1. 1. How satisfied are you with the overall experience?
    3
  2. 2. Has the issue been resolved completely?
    No
  3. 3. Was the work completed in a timely manner?
    No
  4. 4. Any additional feedback?
    Still have no tv. MediaCom just confirmed I have a strong signal. Need to have someone set up my new tv in the living room and then hook up my tv in the bed room. All else fails, I will have to pay the qeek squad come out.
  1. 1. How satisfied are you with the overall experience?
    5
  2. 2. Has the issue been resolved completely?
    Yes
  3. 3. Was the work completed in a timely manner?
    Yes
  4. 4. Any additional feedback?
    Very satisfied, was done in less than 5 minutes. we are always very happy with maintenance.

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