Non-emergency maintenance requests can typically be addressed within 1-3 business days. Sign up below or login to submit a request.
EMERGENCY MAINTENANCE REQUESTS CALL:
General Maintenance Information
- Residents are responsible for cleaning and maintaining their apartments at all times, including proper removal of trash.
- Heavy acid drain cleaners may damage drain pipes. Always follow manufacturer’s instructions.
- Residents are responsible for proper care of all major appliances.
- When running the dishwasher, take care not to allow silverware and cooking utensils to get caught in the bottom. Be sure to use automatic dishwashing detergent only. (Do not use regular dish soap.)
- Residents should inform Wessex if they will be gone for extended periods of time (2 weeks). During your absence, do not set the thermostat below 60 degrees or shut off the electricity. Do not turn the heat off.
- Abrasive cleaners such as Comet, Ajax, etc. should not be used to clean fiberglass Shower doors. A fiberglass cleaner or non-abrasive cleanser is recommended.
- Once a year, Wessex will replace the furnace filter. If you wish to do so more often it will be at your own expense.
- Painting the apartment is prohibited. However, if there are any alterations you would like to have done to the apartment, contact our office.
- Residents must be sure to shut their exterior windows when it rains or snows.
- During heating season residents are required to keep windows closed.
- The residents are asked to promptly report all leaking water, electrical or mechanical malfunctions observed in the apartment during office hours unless its an emergency.
- Light bulbs are furnished at the time of occupancy. Thereafter, tenants will replace all bulbs at Tenant’s expense. At checkout, Tenants are responsible for all bulbs to be the same wattage as originally provided and to be working.
- Tenants are responsible for replacing their own light bulbs. When replacing light bulbs in the appliances or apartment, be sure not to exceed the recommended wattage. For all enclosed fixtures, you should use 60-watt bulbs, and for appliances such as your stove and refrigerator, a 40-watt bulb is recommended.
- Residents are responsible for maintaining charged batteries in all battery-operated smoke detectors located in the leased premises. The tenant will be subject to a service charge for any detectors found disconnected or without functioning batteries.
- Service calls on repairs resulting from resident neglect, carelessness, or abuse will be charged to the resident.
Run a lot of water while using the garbage disposal. Tenants will be responsible for the cost of repairing disposals, unless due to a defect in the equipment.
A service call will be billed to the tenant if any foreign objects have jammed the unit. The following items should not be put down the garbage disposal:
- Pasta & rice products
- Fats and greases
- Bones and fruit pies
- Fibrous food waste (i.e. celery, banana or potato peels, and onions)
- Non-food waste items
- Large quantities of anything should not be put down the disposal
If your garbage disposal does not work:
- Turn the wall switch off!
- Find the red reset button on the bottom or side of the disposal tank and press it.orUse the disposal key and insert into the hole at the bottom of the disposal tank and turn. Remove the key and push the reset button. (Always be sure the disposal switch is turned OFF.)
- Check the inside of the unit for bottle caps, coins, silverware, dishcloths, sponges, etc. and remove them.
- If these things do not help, call for general maintenance.
- Sewer back-up: If sewer backs up into the kitchen sink, tell all the apartments directly above you not to run to the dishwasher or any water in the kitchen sink. Immediately call the office at 515-292-0376 daytime or after hours for maintenance.
- Major Sewer back-up: If sewer backs up into the floor drain, immediately call for maintenance. Then notify all residents of the building not to run dishwasher, kitchen or any bathroom water. Unplug washing machine in the laundry area.
Each apartment should purchase a plunger for unclogging the stool. You will be charged for maintenance when routine plunging is needed.
Tenants are responsible for the cost of unstopping stools and drains, unless due to defective plumbing. Toilet paper is the only acceptable paper product to flush through the sewer system. Items not to be placed in stools include: Disposable diapers & wipes, sanitary napkins, facial tissue, or cotton swabs. (You will be charged a service call if any of these products cause a sewer backup.)
In Case of Toilet Overflow:
- Turn off the water to the toilet (the valve is located behind the stool and needs to be turned clockwise). Plunge the toilet. Try several times. If you plunge hard enough it will clear the line. The ball-type plunger is recommended.
- Turn the water back on to see that the water is running properly. If your stool continuously plugs up, call for general maintenance during regular office hours.
- If water overflowed on the floor, please make sure you wipe the floor immediately to prevent leaking into the ceiling below you.